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Sound Audio Systems Policies


PRIVACY POLICY

We are highly sensitive to the privacy interests of consumers and believe that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, we have adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.

2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.

3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.

4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.

5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.


SHIPPING POLICY

Our primary shipping service is FedEx Ground and UPS Ground. Both are "ground" services that take 5-7 business days from coast-to-coast (many of our products ship from our primary warehouse in Miami, FL).

Delivery Time

Delivery Time is dependent on 2 factors:
  1. "Availability". We do our best to ship items out as quickly as possible.
  2. The method of delivery - our Free shipping method is either FedEx Ground (commercial addresses) or UPS Ground.
Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it’s impossible for us to ship an item the same day as all the shippers are closed.

Free Shipping Offers

100% of the products on our site ship for free every day. This offer applies to "Standard Shipping" which will be FedEx Ground or UPS Ground delivery (5-7 days for cross-country delivery). Free shipping promotions are available on domestic shipments only.


RETURN POLICY

Prior written authorization required for all returns for credit or inventory adjustment. A 20% restocking charge will be imposed on all returns for credit. Credit will be issued against future purchases. Discrepancies in shipments must be made within 5 business days upon receipt of merchandise.


QUESTIONS

If you have questions about this privacy policy or our return policy, please contact us via email. Thank you.